Terms & Conditions

These Terms and Conditions ("Terms") govern the provision of services by Belfer & Co Ltd ("Belfer Agency", "we", "us") to clients ("you", "Client"). By engaging our services or accepting a proposal, you agree to these Terms in full.

1. Our Details

Belfer & Co Ltd
Registered in England and Wales, company number 13659687
Registered office: 31 Princess Street, Coventry, CV6 5BT, United Kingdom
VAT number: GB 497530062
ICO registration number: ZC255234
Email: contact@belfer.agency

2. Services

We provide marketing, automation, and related digital services as described in individual service proposals or agreements. The specific scope, deliverables, timeline, and fees for each engagement will be set out in a written proposal or service agreement provided to you before work commences.

We reserve the right to decline or discontinue services at our discretion, including where we believe a project is not suitable or where these Terms are breached.

3. Fees and Payment

3.1 One-Off Projects

One-off project fees are payable as follows unless otherwise agreed in writing:

• 50% deposit required before work commences
• 50% balance due upon completion and before final handover

3.2 Monthly Retainers

Monthly retainer fees are invoiced in advance on the first of each month and are due within 7 days. If payment is not received within 14 days, we reserve the right to pause services until payment is made.

3.3 Prices and VAT

All prices are in GBP (£) and exclude VAT unless otherwise stated. We will state clearly whether VAT is applicable in your proposal.

3.4 Late Payment

We reserve the right to charge interest on overdue payments at 8% above the Bank of England base rate per annum under the Late Payment of Commercial Debts (Interest) Act 1998.

4. Client Responsibilities

To enable us to deliver services, you agree to:

• Provide access to required platforms, accounts, and tools within agreed timeframes
• Provide accurate and complete information when requested
• Review and approve deliverables within 5 working days of submission (silence after this period may be treated as approval)
• Ensure you have the necessary rights to any content, images, or materials you provide to us
• Designate a primary point of contact for the engagement

Delays caused by your failure to provide timely feedback or access may affect delivery timelines. We accept no liability for such delays.

5. Intellectual Property

5.1 Ownership on Full Payment

Upon receipt of full payment, all intellectual property rights in deliverables created specifically for you as part of the agreed services will transfer to you.

5.2 Our Pre-Existing IP

We retain all rights in our pre-existing tools, frameworks, templates, methodologies, and proprietary systems. We grant you a non-exclusive licence to use these as incorporated into your deliverables.

5.3 Third-Party Tools

Many services involve third-party platforms (Klaviyo, n8n, Mailchimp, etc.). Your use of these platforms is subject to their own terms of service and you are responsible for your own account compliance.

6. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the engagement and not to disclose it to third parties without prior written consent, except as required by law. This obligation survives termination of the engagement.

7. Cancellation and Termination

7.1 One-Off Projects

If you cancel a one-off project after work has commenced, the deposit is non-refundable. If more than 50% of the work has been completed, the full fee becomes payable.

7.2 Monthly Retainers

Either party may terminate a monthly retainer with 30 days written notice. Fees are due for the full 30-day notice period. We may terminate immediately in the event of non-payment or material breach.

7.3 Our Right to Terminate

We may terminate services immediately if you act in bad faith, provide false information, or engage in illegal or unethical activities.

8. Limitation of Liability

To the fullest extent permitted by law:

• We do not guarantee specific marketing outcomes, revenue increases, or search engine rankings
• Our total liability to you for any claim arising from our services shall not exceed the total fees paid by you in the three months preceding the claim
• We shall not be liable for any indirect, consequential, incidental, or special losses, including loss of profit, loss of business, or loss of data

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

9. Data Protection

We process personal data in accordance with our Privacy Policy and UK GDPR. Where we process personal data on your behalf as a data processor, we will enter into an appropriate data processing agreement.

10. Results Disclaimer

Marketing results vary depending on many factors outside our control including your industry, competition, budget, product quality, and market conditions. Any figures, projections, or examples used in our materials are for illustrative purposes only and do not constitute a guarantee.

11. Website Check (£99)

11.1 Business customers only

The Website Check is supplied only to customers acting in the course of a business, in the UK and internationally. By purchasing it you confirm that you are not a consumer and that you are buying for business purposes. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply to this purchase, and the 14-day cancellation right given to consumers under those Regulations is therefore not available.

If it becomes apparent that a purchase was made by a consumer rather than a business, we will cancel the order and refund it in full.

11.2 Immediate performance

You agree that we begin work immediately on receipt of payment, and that this is what you want us to do. Our commitment is to deliver the report by email within two working days of payment. Working days are Monday to Friday excluding English public holidays.

11.3 What the audit is, and what it is not

The audit is carried out from publicly available information about your website and online presence. It does not require, and does not include, access to your systems, accounts or analytics. Where we cannot determine something from outside, we say so in the report rather than assuming it. We do not guarantee any particular finding, number of findings, or commercial outcome.

11.4 Refunds

If, having carried out the audit, we conclude that we are not the right people to help you, we will send you the report anyway and refund your payment in full. You keep the report.

Beyond that, because the audit is produced specifically for you and delivered promptly, it is not refundable once delivered, except where we have failed to deliver what is described here or where you have a right to a refund in law.

11.5 Credit against other work

The £99 you pay for the audit is credited in full against anything you commission from us within 30 days of delivery, including the £395 Full Audit or any build. The credit is applied once, to one purchase, and has no cash value.

11.6 VAT

The price of £99 includes UK VAT for customers in the United Kingdom. For business customers outside the United Kingdom the supply is outside the scope of UK VAT; no UK VAT is charged and your invoice will say so. You may be required to account for tax in your own country under local rules, including by reverse charge.

11.7 Your information

Payment is taken by Stripe. We do not receive or store your card details. We receive your name, business name, email address, billing country and the answers you give at checkout, and we use them to produce and deliver your report and to issue a VAT invoice. See our Privacy Policy.

12. Governing Law

These Terms and any disputes arising from them shall be governed by and construed in accordance with the law of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We may update these Terms from time to time. We will notify existing clients of material changes. Continued use of our services after notification constitutes acceptance of the updated Terms.

14. Entire Agreement

These Terms, together with any written proposal or service agreement, constitute the entire agreement between the parties and supersede all prior negotiations, representations, or agreements.

15. Contact

For questions about these Terms: contact@belfer.agency